Charges

Our secure online ordering system in not a live transaction processing system. This means that when you place an order for an item, your details are securely made available to us but your credit card is not automatically charged. We verify all your details then call you for a verbal confirmation before any charges are made to your card. This is for the security of both you the customer and us the retailer.

You will only be charged for the goods ordered plus the freight charge. No additional handling, processing or transaction fees exist. Your card is charged ONLY at the point of dispatch and we will not charge you for an item that is on order until the actual dispatch date.

As listed in our policy section, all your details are strictly kept for Powerrepairs.com.au purposes only. In regards to credit card details, we will use the card number provided for the immediate order placed. Your card details are then permanently discarded and not stored on any database, on-line server etc. We will therefore require your credit card details for any future purchases.

Secure Shopping Guarantee

The Secure Shopping Guarantee protects you while you shop at Powerrepairs.com.au, so that you never have to worry about credit card safety. When shopping with Powerrepairs.com.au online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than Powerrepairs.com.au.

In the unlikely event that you are subject to fraudulent charges, remember to immediately notify your credit card provider in accordance with its reporting rules and procedures.

Standard Processing Procedure

All orders will follow the below procedure.

/ Orders Placed With Powerrepairs.com.au Are Processed At These Times

Please note that the above table is usually accurate but delays may occur at peak times in the year or other unforeseen situations. We aim to never delay the day. If an item is not in stock, obvious delays will occur until the item is received by us from the manufacturer.

/ Customer Is Called For A Verbal Confirmation

Pursuant to our aim for high security and a safe and pleasant on-line shopping experience, all orders placed with Powerrepairs.com.au are verbally confirmed. You will receive a phone call on the number given with your order during the processing times as above.

If we cannot make contact with you, we will leave a message if such a service is available. We will also send you an email asking you to return our call.

We will not dispatch an order unless verbal confirmation is made with you.

/ Order Is Dispatched

If your details are verbally verified and and your delivery address is listed, we will immediately dispatch your order as per the above table and delivery is usually 1-3 with referance to the above freight section for conditions.processing of an order by any more than one

Delivery, Returns and Exchanges Policy

Delivery/

All our parcels are sent to you by Australian Post. We do not offer pickup facilities or customer organised couriers. We only send with this courier and you must pay our standard freight charges.

Delivery Requirements/

We ONLY send to listed addresses that can be found in the Australian White Pages.
The Terms and Condition applicable to postal services are determined by the Australian Postal Corporation Act 1989

Issues With Delivery Or Goods Damaged In Transit/

Where there is an issue with delivery or the condition of good delivered, Powerrepairs.com.au must be notified of any such issues as soon as the customer becomes aware. Items are always delivered within 5-10 business days to even the most remote locations. We therefore will not be made liable for non-delivery or damaged items if we are notified outside of 14 days from the day of the verbal phone confirmation and despatch.

Exchanges, Refunds & Returns/

We generally do not exchange, refund or return an item once it has been purchased but in certain cases will consider it.
To see if you qualify, please contact us

THIS MUST BE DONE WITHIN 4 DAYS OF DELIVERY AND A MINIMUM 2% RE-STOCKING FEE WILL APPLY

Exchange & Return Requirements/

Exchanged/returned products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.

Please note that the warranty card must not be filled out.

SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE

Links

This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Powerrepairs.com.au linked to or third party site.

Pricing & Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, quantities available or product information received from our suppliers, Powerrepairs.com.au shall have the right to refuse or cancel any orders, placed for product listed at the incorrect price or out-of-stock. Powerrepairs.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Powerrepairs.com.au shall immediately issue a credit to your credit card account in the total amount of the charge.